Service Engineer/Technician

We're looking for colleague base in Japan.

我们正招聘定居日本的候选人

Job information

• Provide certain support for certain issues to customer Ｏnline or offline.为客户提供线上线下技术服务支持。

• Respond quickly (normally within 24h) and follow customer's issues or complaints, and visit customer if need. 快速响应（通常在24小时内），跟进客户的问题或投诉，并在需要时拜访客户。

• Following RMA in CRM and record the returns to customer in Ｏn-line list.在CRM中跟踪RMA，并将退货记录在表中。

• Service Planning for next week 50%, need plan for more visiting to customer side for service。制定服务计划，现场拜访客户并帮忙解决问题。

• Weekly meeting to review about issues and RMA following within team and need cooperation.每周举行会议，复盘团队内部的问题和RMA跟进情况，并开展合作。

• One basic Monthly report about the main work.对主要工作的内容进行月度汇报。

• Need to follow the related task list of call center project by time line.及时执行呼叫中心接受到的客户任务。

• Normal customer visiting and good communication. 正常的客户拜访和良好的沟通。

• Certain feedback or analysis report.一定程度的反馈或分析报告。

• Keep good communication and relationship with customers for customer satisfication.与客户保持良好的沟通和关系，使客户满意。

• Make some certain training for customers about products or Ananda link.为客户提供一些关于产品或Ananda线上服务网站的培训。

• Service process review together to make more efficient. 

   支持服务过程的优化，提高效率。

• Support visiting cusotmers for some certain other support, like supporting business.支持拜访客户以获得某些其他支持，如支持业务。

• Responsible for certain customer by each service member, also need cooperation for visiting and support together if many issues, should communication together for the service planning.遇到问题，应共同沟通并制定服务计划，共同合作拜访。

• Other important job arranged by company team.团队安排的其他重要任务。

  
  

Job requirements

• Experience in assembling or repairing industrial products and equipment.
  PCBA welding experience and skill is preferred.有组装或修理工业产品和设备的经验。有PCBA焊接经验和技能者优先。

• 2+ years experiences customer service work experience.

  至少2年相关产品的客服服务经验。

• Minimum secondary level of education.

  至少是中等教育水平。

• Must be fluent in Japanese and English; proficiency in Mandarin is a plus.具备日语和英文沟通能力，会说中文是加分项。

• Must be based in Japan and available for full-time employment.方便在日本全职开展工作。

• Be willing and able to travel as necessary for business purposes.能接受必要的出差活动。

• Good knowledge of MS Office and any ERP System.

  熟练微软办公软件和ERP系统操作。

Company information

Ananda is a leading suppier in ebike industry,was established in September 2011, focuses Ｏn continuous upgrading of intelligent e-bike drive system and component including mid motor, hub motor, controller, sensor, HMI etc. Ananda’s latest smart platform covers the needs from commercial bike manufacturers to ordinary riders.

Ananda成立于2011年9月，是电动自行车行业的领先供应商，专注于智能电动自行车驱动系统和组件的持续升级，包括中置电机、轮毂电机、控制器、传感器、HMI等。Ananda的最新智能平台涵盖了从商用自行车制造商到普通骑手的需求。

As a leading supplier in the industry, Ananda has been well recognized by customers for its R&D capability and consistent quality. Ananda’s headquarter is located in Shanghai and has three main manufacturing facilities in China and a new plant in Vietnam . With our European service center located in Székesfehérvár, Hungary and service stations all around Europe, we ensure top-quality service to all our customers in the region.

作为行业领先的供应商，Ananda的研发能力和始终如一的质量得到了客户的认可。Ananda的总部位于上海，在中国有三个主要制造工厂，在越南有一个新工厂。我们的欧洲服务中心位于匈牙利的Székesfehérvár，服务站遍布欧洲各地，我们确保为该地区的所有客户提供最优质的服务。

Work location：Japan(remote & business travel)

Working hours：8:30-17:30

Workcondition: The Salary needs to be negotiated according to market standards after the interview

Contact information

If you’re interested or have questions, please contact Lesley Qin via xin.qin@ananda-drive.com or +8615221952155.

Do you want to know more about Ananda, look at our website
https://www.ananda-drive.com/